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Shipping Policy


We ship to any address in Malaysia using J&T Express courier service. All express couriers cannot ship to P.O. BOX and jail. For high security premises such as military base, special government building, please check with your security/admin for more information prior making orders.

We offer free delivery within Malaysia.

All parcels are being insured. Customers do not need to make any special request on shipping insurance. V3 Hydrogen take full responsibility for any damage or lost during delivery. Please read our Returns Policy for more info.

Once the parcel is shipped out, we will send you the tracking link via email and Whatsapp.

Delivery Time
All shipping dates are in business days. Business days is Monday to Friday only, excludes all public holiday. All express couriers and postal services in Malaysia only operate half day on Saturday. We therefore cannot assume courier service will make delivery on Saturday.

In stock items are shipped out next business days after order is placed. Shipment will arrive in 2-3 business days. Shipment to rural areas will take additional 3-4 business days especially rural villages, towns and islands in Sabah & Sarawak.


For international shipment, please email us at to get shipping quotes.

Refund & Return

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Once we have checked and confirm the goods/products, customer will receive their refund within 14 days after the confirmation and we will refund back to original payment method.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

To return your purchase please contact us thru: or Whatsapp to +6010-390 1303

Please contact us at +6010-390 1303  if you have any questions or doubts regarding this.